Refund Policy for Smoke Shop Australia

 

Thank you for shopping with Smoke Shop Australia. We aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

### 1. Return Eligibility

To be eligible for a return, you must:

– Contact us within2 days of receiving your product.
– Ensure the item is in its original condition, unused, and in its original packaging.
– Provide your order number and proof of purchase.

### 2. Non-Returnable Items

The following items are non-returnable:

– Products that have been opened or used.
– Gift cards.
– Items that are marked as final sale.

### 3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at info@gbshopaustralia.com to request a return.
2. Once your return is approved, we will provide you with a return shipping address.
3. Package the item securely and include all original packaging materials, accessories, and documentation.
4. Ship the item back to us using a traceable shipping method. You are responsible for return shipping costs unless the return is due to our error.

### 4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7 business days. The refund will be issued to your original payment method.

### 5. Exchanges

If you wish to exchange an item for another product, please follow the return process above. After we receive the returned item, we will process your new order.

### 6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [Insert Number] days of receiving the product. Provide a description of the issue along with photos if possible. We will arrange for a replacement or refund at no additional cost to you.

### 7. Changes to the Refund Policy

Smoke Shop Australia reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

### 8. Contact Us

For any inquiries regarding our refund policy or to initiate a return, please contact us:

Email: info@gbshopaustralia.com

Thank you for choosing Smoke Shop Australia! We appreciate your business and are committed to your satisfaction.